Enhancing the global search functionality for the Disney physical security product to improve the searching experience
B2B · UX/UI Design · SaaS
Overview
Analysts use Global Search to effectively find results among thousands of incidents across Disneyland. As designers, our team aims to identify the pain points to enhance the searching experience for analysts and optimize efficiency for the business.
As UX Designer
• Research
• Problem Analysis
• User Testing
• Iterations
As UI Designer
• UI Components
• High-Fi Mockups
• Documentations
• Prototypes
Collaboration
• 3 Designers
• 1 Product Manager
• 1 QA
• 1 Developer
The Problem
Analysts find this global search feature difficult to use. Then, we decided to schedule a meeting with the PM to gather more details and discover the 'WHY' behind the negative feedback.
2–3 Analysts
6 Modules, 20+ Sites
Thousands of Results
Research
In this project, there are two significant limitations: limited user feedback and resources.
Limited Resources
One developer is working on this feature and needs to deliver the enhanced version within one month
Limited User Feedback
Can’t talk with clients to gain more feedback or insights
Recognizing the challenges of getting feedback from actual users, I’ve chosen to gather insights from our internal teams. This involves talking to our engineers, developers, and quality assurance professionals who are already familiar with our product. While we understand the value of external user feedback, this internal approach allows us to get useful insights, identify areas for improvement, and enhance our understanding of how our product performs. It’s a practical way to address limitations and make meaningful improvements.
Task
Find results of alarms across all modules of sites (AMS Test, Case Shared Site Access, Global Information Security, INTH)
Feedback Session Goal
Evaluate the system’s usability and identify pain points to gain deeper insights
Problem Analysis
After analyzing all the user feedback, it was found that most of users experienced similar issues, which can be grouped into three major problems.
67%
Have difficulties locating the site in the search results.
83%
Spend time understanding the structure of the results
100%
Think there are too many layers to view the results
HMW
How might we help analysts find search results easily to make the work more productive?
Design Decisions
Given the constrained development time, I aim to concentrate on high-impact changes with minimal effort to improve readability and productivity.
Working closely with the developer to understand the constraints, we minimized design changes and decided to reuse some components, saving valuable development time.
Filter
Prioritize information and enhance readability to guide users in filtering specific results
Search Results
By enhancing the accuracy and relevance of results, users can save time, ultimately making the search process more effective and user-friendly
Group by Site
The new structure provides users with more space to view results and a visual hierarchy to enhance the readability
Design Changes
Filter Enhancement
Search Results Enhancement
Group by Site Enhancement
Outcomes
To evaluate the effectiveness of the redesigned interface, I conducted testing again. The goal was to assess the impact of the implemented changes on user experience, efficiency, and overall satisfaction.
Task
Find results of term across all modules of sites (AMS Test, Case Shared Site Access, Global Information Security, INTH)
The feedback and results indicate that the new design has significantly improved the overall user experience. Users can quickly find the searched results, leading to increased work efficiency.
67% More
More Satisfactory User Experience
Users can quickly find information or content, leading to a more efficient and satisfactory user experience.
20% Less
Less Time Search For Results
Global search results display relevant matches with access hints, reducing the time and effort required to access relevant information.
Takeaways
If we had more resources and time, I would like to conduct user interviews for direct interaction with end-users, gaining firsthand insights.